Frequently Asked Questions
Got questions? We've gathered answers to the most common things people ask us about our products and services.
A Pension-Backed Loan allows you to use your Provident Fund or tier 3 contributions as collateral to access a loan facility with Surge.
Any employee with an active Provident Fund or Pension account with a recognized Trustee can apply.
The loan amount is determined based on the balance in your Tier 3 pension account. Customers can borrow up to 80% of their vested pension contributions or an equivalent of GHS 20,000.00, subject to loan assessment.
- NIA verification
- Proof of employment and contribution statement from your Trustee
- Completed loan application form
Once your Trustee endorses your application, disbursement is typically completed within 48 hours.
Repayments are deducted directly from your salary or through your Trustee arrangements.
The Controller Loan is a salary-backed loan for government workers, with repayments deducted at source through the Controller & Accountant-General's Department (CAGD).
All permanent government workers paid via the CAGD payroll system.
- NIA verification
- 3 months Recent payslip
- Staff ID card
- Completed application form
Repayments are deducted monthly from your salary through CAGD.
48 hours
The Police Loan is a specialized loan product designed for personnel of the Ghana Police Service, tailored to their salary and service conditions.
Only serving officers of the Ghana Police Service with a valid Staff ID and payroll records.
GHS 20,000
- NIA verification
- Police Staff ID
- Recent payslip
- Completed application form
Monthly deductions are made directly from your salary via the Police payroll system.
Yes. We offer Savings Deposit accounts that allow you to grow your money securely over time.
Start by contacting our team or initiating an inquiry online; we'll guide you through the process.
Yes, we follow industry standards for safeguarding customer funds.
A fixed-term investment product offering higher returns for locking funds over an agreed period.
Early withdrawal may reduce earned interest or incur penalties based on terms.
Interest is paid at maturity or as per the agreed schedule.
Surge provides customer-focused financial solutions including savings and deposit products, credit advances and other products designed to meet your needs.
Our services are open to all salaried workers and individuals who meet our eligibility and requirement criteria.
Yes. Surge is licensed and regulated by the Bank of Ghana. We adhere to regulatory standards and employ secure systems and technology to safety of your money and information.
Getting started is easy. Reach out to our customer care team through our dedicated lines for assistance or conveniently apply online via our website. The process is simple and customer friendly.
If you are unable to repay on time, we encourage you to contact us immediately. Late repayment may attract penalties or affect your credit history.
The Bank of Ghana serves as the country's central bank. It oversees and regulates all banks and financial institutions, including Surge Microfinance Ltd.
Identity verification is a mandatory step for your loan application. If you are unable to complete it, your application will not progress. You can, however, restart the process at any time once you have the required documents and a successful identity verification.
Yes, Customers can trust a licensed microfinance institution because it operates under regulations and its operations are customer-centric, providing personalized solutions to meet your needs.
Loan processing time depends on completing verification and documentation. Once requirements are met, loans are disbursed within 48 hours.
Collateral requirements depend on the specific loan product. While some loans may require collateral, others do not. All requirements will be clearly explained during the application process.
To open a savings account, you will require a valid Ghana Card and a completed account opening form. Additional requirements may apply depending on the chosen product.
Still have a question?
If you can't find the answer you're looking for, we're just a message away and always happy to help!
Contact us